What Our Guarantee Covers
This guarantee protects you from any failure caused by defects in materials or craftsmanship for as long as you own the product. That includes:
- Defects in materials for the entire life of the product
- Defects in craftsmanship (hand stitching, machine stitching, gluing, folding, edging)
- Hardware failures (buckles, snaps, rivets, eyelets, Chicago screws, metal rings)
- Stitching unraveling, breaking, or separating prematurely
- Leather tearing or ripping under normal use
- Handle or strap attachments coming loose
- Products arriving with unnoticed defects that appear shortly after use
- Mis-set rivets or crooked hardware placement
- Failure of internal reinforcement materials
- Binding or bending points wearing out far faster than expected
If a defect is caused by the way the product was made, the materials used, or the construction itself — you’re covered.
What Our Guarantee Does NOT Cover
Leather is a natural material, and every product will develop character and patina over time. The following are not considered defects and are not covered by the guarantee:
Normal Wear & Tear
- Patina development or color changes
- Scratches, scuffs, dents, creasing, or marks from regular use
- Edge darkening or softening
- Leather stretching naturally over time
- Belt holes expanding slightly with repeated use
- Stains from skin oils, lotions, sweat, or body contact
- Fading from sun exposure
- Stitching wear from long-term friction
- Minor cosmetic imperfections that do not affect function
Damage From Misuse or Abuse
- Water damage, soaking, mold, or mildew
- Chemical exposure (cleaners, alcohol, oils, solvents)
- Freezing or hardening from extreme cold
- Damage from pets chewing or scratching
- Knife cuts, punctures, or tears caused by improper use
- Overloading card slots or wallets beyond intended capacity
- Using belts as tools (tie-down straps, tow straps, harnesses, clamps, etc.)
- Any use outside of the product’s intended purpose
Accidents & External Damage
- Fire damage
- Car door or seatbelt pinching
- Machine damage (washers, dryers, conveyors)
- Damage caused by other accessories
- Loss or theft
- Damage caused by children
- Damage during travel or shipping not performed by us
Improper Care
- Using non-leather-safe cleaners (Windex, soap, oils, alcohol, etc.)
- Using waterproofing sprays or waxes not meant for full-grain leather
- Leaving leather bent sharply for long periods
Alterations & Third-Party Work
(These will not void the warranty entirely, but damage caused by them is not covered.)
- Any modification after purchase
- Unauthorized repairs
- Third-party belt resizing
- Incorrectly punched holes
- Custom engraving done after purchase
- Re-dying or refinishing leather
- Changing hardware yourself
Other Exclusions
- Products purchased secondhand
- Vintage or discontinued items purchased used
- Items with no verifiable proof of purchase
- Damage to packaging or accessories
- Color variations between dye batches
- Damage to foam inserts or gift packaging
- Failure of non-leather accessories included with product
Who Is Covered
- The original purchaser
- Anyone who received the product as a gift (with proof of purchase)
- Customers who can provide order number, receipt, email confirmation, or account lookup